News and Commentary

  • Q. & A. with Kevin Rigg

    Published on March 1st, 2018 Kevin A. Rigg, former global cost control manager, Extended Service Business at Ford Motor Company, has joined After, Inc. as a strategic consultant. We did a brief Q. & A. session below: Q. Why did […]

  • Direct Mail-Still Building Relationships in a World of White Noise

    Published by Laurel Harrelson, Campaign Manager, After, Inc. on November 2nd, 2017 Relationships. From the first middle school dance you entered with sweaty palms, to your mother stalking your social media feed to see if you’re dating anyone, relationships will […]

  • Warranty Administration Solutions-Start by Organizing Your Data

    Published by Nikki Addicott, Group Director of Client Services, After, Inc. on October 3rd, 2017 Lately, I’ve had the opportunity to work with several retailers and manufacturer’s organizing their claims data.  I’m always surprised how often claims data is incomplete […]

  • Managing Service Contract Risk – Loss Ratio Gotchas

    Published by Daniel Adelsberg, Group Director Analytics, After, Inc. on August 21st, 2017. Manufacturers and retailers often outsource their service contract claim risk to third party insurance carriers.  The manufacturer or retailer pays a premium to the insurance carrier, who […]

  • Protecting the Data You Want to Keep Forever

    Posted by Justine Tassitano, Senior Account Manager, After, Inc. on June 15th, 2017.   Tara Piazza, EVP of After, Inc. presented on the topic of “Protecting the Data You Want to Keep Forever” to the 8th graders at Glen Rock […]

  • Claims Reporting Made Easy

    Published by Dan Hulkower, SVP Business Development, After, Inc. on December 2nd, 2016. As we work with manufacturers in a broad range of industries, one thing is common among them: claims reporting and analysis is a challenge. Many companies have […]

  • Paul Swenson of After, Inc. wins the GWSCA Warranty Pioneer Award

    Published by Kevin W McCarthy, VP Product Management, After, Inc. on September 23rd, 2016. After, Inc. is proud and excited to announce that our own Paul Swenson, EVP Business Development, was recognized by his peers with the Warranty Pioneer Award […]

  • Peace of Mind and Extended Warranty

    Published by Tara Piazza, EVP Operations and Research, After, Inc. on July 21st, 2016. It is conventional wisdom, and even occasionally is in the news as though it is a newly discovered scientific fact:  people who have lower stress and […]

  • After, Inc. – v5.4 Product Release

    Published by Kevin W. McCarthy, VP Product Management on July 7th, 2016. After Warranty Suite v5.4 is now available! After, Inc. is pleased to introduce the After Warranty Suite v5.4 product release.  The After Warranty Suite is a set of […]

  • Limited Warranty Predictive Analytics

    Published by Dan Hulkower, SVP Business Development, After, Inc. on June 10th, 2016. Most manufacturers are pretty good at managing the risk associated with their limited warranties.  After all, they have QA teams in place to manage product quality, years […]

  • The Warranty Data Lake – After, Inc.’s Keynote Presentation

    We are happy to provide complimentary access to the keynote presentation provided by Richard Vermillion, CEO of After, Inc. on SlideShare.  Richard’s presentation reviews the cutting-edge technologies that help optimize complex warranty business processes at our clients, and how the […]

  • Managing Service Contract Risk – Insurance Risk Fees

    Published by Dan Adelsberg, Group Director Analytics, After, Inc. on April 29th, 2016. Many OEM’s and retailers outsource their service contract claim risk to third party insurance carriers. As part of these agreements insurance carriers charge a risk fee. What […]

  • After, Inc. – v5.3 Product Release

    Published by Kevin W. McCarthy, VP Product Management on January 22nd, 2016. After Warranty Suite v5.3 is now available! After, Inc. is pleased to introduce the After Warranty Suite v5.3. The After Warranty Suite is a set of hosted software […]

  • Product Registration – Exposing the Value of Elusive Data

    Published by Nathan Baldwin, EVP General Manager and David King, CTO, After, Inc. on January 15th, 2016. The success of any manufacturer’s direct consumer relationship relies on the registration of customers that have purchased their products. Yet, from our vantage, […]

  • Predictive Analytics and Baseball Sabermetrics

    Published by Dan Hulkower on December 23rd, 2015 The dictionary defines “sabermetrics” as the application of statistical analysis to baseball records, especially in order to evaluate and compare the performance of individual players. Henry Chadwick invented the baseball boxscore in […]

  • Managing Service Contract Risk – Insurance Rebates

    Posted by Daniel Adelsberg on Wednesday, November 25th, 2015. You are the new manager of service contracts for a large manufacturing company.  Your program outsources the claims risk to a third party insurance carrier.  The agreement with the carrier stipulates […]

  • The Renewed Importance of Outbound Telemarketing

    Posted by Nathan Baldwin on November, 13th 2015 As part of our mission to improve customer satisfaction through wider adoption of service contracts, we recently focused our attention on improving the use of outbound telemarketing for increased acquisition. Telemarketing became […]

  • Service Contract Marketing – Personalizing with PURLs

    Posted by Nathan Baldwin on October 30th, 2015 I recently wrote about combining PURLs and QRs as a way to reduce sales friction. In this latest article, I’ll focus specifically on how PURLs (Personal Uniform Resource Locator) are helping to […]

  • After Case Study: Electrolux

    Helping Electrolux North America Major Appliances Drive Revenues & Profits Headquartered in Stockholm and in business since 1919, Electrolux is the world’s second largest manufacturer of home appliances. With an international portfolio of brands including Electrolux, Frigidaire, AEG, Kelvenator, and […]

  • After Expands Call Center Facilities

    After, Inc. is excited to announce the 2400 square foot expansion of our Call Center Operations at our Norwalk facility.  Call Center services are an integral part of After’s Warranty Suite offerings, and have been growing as our clients have begun […]

  • After Company Picnic

    What better way to celebrate our new brand and new product release than with a company picnic!  Staff enjoyed a brisk, somewhat wet, summer afternoon on Shady Beach in Norwalk, CT, taking advantage of good food and good fun with the […]

  • After Announces The After Warranty Suite v5.2

    After is pleased to introduce the After Warranty Suite v5.2. The After Warranty Suite is a set of hosted software and services providing state-of-the-art technology for use in a wide array of after-market warranty programs. Through standard and custom analytics, […]

  • After Brand Hits The Marketplace

    Founded in 2005 as a subsidiary of Fulcrum Analytics, After Inc. was formally created in 2015 to offer the most advanced warranty products and services our industry has ever seen. We leverage our dual-expertise in data analytics and consumer marketing […]

  • Warranty Chain Management (WCM) Conference

    The Warranty Chain Management Conference was held on March 11, 2015 in Miami, FL, and After was there to represent our unique approach to warranty analytics, marketing and administration. The conference was a great opportunity to meet and speak with […]