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The After, Inc. Blog

  • After, Inc.’s Extended Warranty Marketing Services

    AFTER INC.’S EXTENDED WARRANTY MARKETING SERVICES HOW WE MAXIMIZE VALUE FOR OUR CLIENTS THROUGH A CUSTOMER-FOCUSED, ANALYTICS-BASED APPROACH   Introduction In this post, we will explain how manufacturers can maximize the value of their Extended Warranty (EW) or Extended Service […]

  • A Brief History of Predictive Analytics – Part 3

    A Brief History of Predictive Analytics – Part 3 The players, events and innovations that propelled the analytics industry from the 1940’s to today This is part 3 of a 3-part blog, where we outline the history of Predictive Analytics.  […]

  • A Brief History of Predictive Analytics – Part 2

    A Brief History of Predictive Analytics – Part 2 The players, events and innovations that propelled the analytics industry from the 1940’s to today This is part 1 of a 3-part blog, where we outline the history of Predictive Analytics.  […]

  • A Brief History of Predictive Analytics – Part 1

    A Brief History of Predictive Analytics – Part 1 The players, events and innovations that propelled the analytics industry from the 1940’s to today This is part 1 of a 3-part blog, where we outline the history of Predictive Analytics.  […]

  • How Predictive Analytics Optimizes Warranty Marketing

    How Predictive Analytics Optimizes Warranty Marketing      Introduction to Predictive Analytics Predictive analytics is defined as “the use of data, statistical algorithms and machine learning techniques to identify the likelihood of future outcomes based on historical data (Source: www.techemergence.com)” […]

  • Infographic: Warranty Analytics 2.0

    Infographic:  Warranty Analytics 2.0 The infographic below highlights three gaps in current Warranty Analytics Software solutions, and how Warranty Analytics 2.0 can solve them. If you would like to learn more about the Warranty Software Solutions market and Warranty Analytics […]

  • After, Inc. Releases Warranty Analytics 2.0 White Paper

    After, Inc. Releases Warranty Analytics 2.0 White Paper Leading Provider of Warranty Solutions Addresses the Gaps in Current Software Solutions NORWALK, Conn., Oct. 31, 2018 (SEND2PRESS NEWSWIRE) — After, Inc., the global leader in Warranty 2.0 solutions, announced today that […]

  • Text Analytics for Warranty Claim Comments

    July 12, 2018 Written by: Dan Adelsberg for Warranty Week Warranty comment data contains a wealth of useful information that is often overlooked or underutilized. A pragmatic text analysis begins by carefully converting text data into a structured format. Once […]

  • Q & A with Nate Baldwin, CEO of After, Inc.

    Published on March 20th, 2018 Nathan Baldwin, CEO of After, Inc.  We did a brief Q. & A. session below: Q.  You have been in the analytics and marketing industry for over a decade.  What are the key trends that […]

  • Q. & A. with Kevin Rigg

    Published on March 1st, 2018 Kevin A. Rigg, former global cost control manager, Extended Service Business at Ford Motor Company, has joined After, Inc. as a strategic consultant. We did a brief Q. & A. session below: Q. Why did […]

  • Direct Mail-Still Building Relationships in a World of White Noise

    Published by Laurel Harrelson, Campaign Manager, After, Inc. on November 2nd, 2017 Relationships. From the first middle school dance you entered with sweaty palms, to your mother stalking your social media feed to see if you’re dating anyone, relationships will […]

  • Warranty Administration Solutions-Start by Organizing Your Data

    Published by Nikki Addicott, Group Director of Client Services, After, Inc. on October 3rd, 2017 Lately, I’ve had the opportunity to work with several retailers and manufacturer’s organizing their claims data.  I’m always surprised how often claims data is incomplete […]

  • Managing Service Contract Risk – Loss Ratio Gotchas

    Published by Daniel Adelsberg, Group Director Analytics, After, Inc. on August 21st, 2017. Manufacturers and retailers often outsource their service contract claim risk to third party insurance carriers.  The manufacturer or retailer pays a premium to the insurance carrier, who […]

  • Protecting the Data You Want to Keep Forever

    Posted by Justine Tassitano, Senior Account Manager, After, Inc. on June 15th, 2017.   Tara Piazza, EVP of After, Inc. presented on the topic of “Protecting the Data You Want to Keep Forever” to the 8th graders at Glen Rock […]

  • Claims Reporting Made Easy

    Published by Dan Hulkower, SVP Business Development, After, Inc. on December 2nd, 2016. As we work with manufacturers in a broad range of industries, one thing is common among them: claims reporting and analysis is a challenge. Many companies have […]

  • Peace of Mind and Extended Warranty

    Published by Tara Piazza, EVP Operations and Research, After, Inc. on July 21st, 2016. It is conventional wisdom, and even occasionally is in the news as though it is a newly discovered scientific fact:  people who have lower stress and […]

  • Limited Warranty Predictive Analytics

    Published by Dan Hulkower, SVP Business Development, After, Inc. on June 10th, 2016. Most manufacturers are pretty good at managing the risk associated with their limited warranties.  After all, they have QA teams in place to manage product quality, years […]

  • The Warranty Data Lake – After, Inc.’s Keynote Presentation

    We are happy to provide complimentary access to the keynote presentation provided by Richard Vermillion, CEO of After, Inc. on SlideShare.  Richard’s presentation reviews the cutting-edge technologies that help optimize complex warranty business processes at our clients, and how the […]

  • Managing Service Contract Risk – Insurance Risk Fees

    Published by Dan Adelsberg, Group Director Analytics, After, Inc. on April 29th, 2016. Many OEM’s and retailers outsource their service contract claim risk to third party insurance carriers. As part of these agreements insurance carriers charge a risk fee. What […]

  • Product Registration – Exposing the Value of Elusive Data

    Published by Nathan Baldwin, EVP General Manager and David King, CTO, After, Inc. on January 15th, 2016. The success of any manufacturer’s direct consumer relationship relies on the registration of customers that have purchased their products. Yet, from our vantage, […]

  • Predictive Analytics and Baseball Sabermetrics

    Published by Dan Hulkower on December 23rd, 2015 The dictionary defines “sabermetrics” as the application of statistical analysis to baseball records, especially in order to evaluate and compare the performance of individual players. Henry Chadwick invented the baseball boxscore in […]

  • Managing Service Contract Risk – Insurance Rebates

    Posted by Daniel Adelsberg on Wednesday, November 25th, 2015. You are the new manager of service contracts for a large manufacturing company.  Your program outsources the claims risk to a third party insurance carrier.  The agreement with the carrier stipulates […]

  • The Renewed Importance of Outbound Telemarketing

    Posted by Nathan Baldwin on November, 13th 2015 As part of our mission to improve customer satisfaction through wider adoption of service contracts, we recently focused our attention on improving the use of outbound telemarketing for increased acquisition. Telemarketing became […]

  • Service Contract Marketing – Personalizing with PURLs

    Posted by Nathan Baldwin on October 30th, 2015 I recently wrote about combining PURLs and QRs as a way to reduce sales friction. In this latest article, I’ll focus specifically on how PURLs (Personal Uniform Resource Locator) are helping to […]

  • After Case Study: Electrolux

    Helping Electrolux North America Major Appliances Drive Revenues & Profits Headquartered in Stockholm and in business since 1919, Electrolux is the world’s second largest manufacturer of home appliances. With an international portfolio of brands including Electrolux, Frigidaire, AEG, Kelvenator, and […]

  • Warranty Chain Management (WCM) Conference

    The Warranty Chain Management Conference was held on March 11, 2015 in Miami, FL, and After was there to represent our unique approach to warranty analytics, marketing and administration. The conference was a great opportunity to meet and speak with […]

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