SUMMARY: Given the sheer volume of claims and warranty data, manufacturers’ have turned to software providers to help them manage their limited and extended warranty businesses. Warranty Management Systems (WMS) automate/streamline the claims process, facilitate communication among manufacturers, suppliers, dealers, and service providers, and provide tools to measure performance. In recent years, warranty programs have evolved into tools for driving customer satisfaction post-sale, retention and competitive advantage. Product quality, reliability and the need for predictive analytics have become key strategic priorities. Warranty Analytics software packages were developed to help warranty organizations explore their data without the need for IT resources. This white paper introduces the next phase in warranty analytics – Warranty Analytics 2.0 – which addresses the gaps in current software solutions, and the need to combine warranty-specific platforms with outsourced analytical resources to ensure that strategic insights are accurate, relevant and impactful.