After, Inc.’s latest thinking about warranty, customer engagement, and advanced analytics.
Paul Swenson, EVP shares his thoughts and research during the 2020 Warranty Innovations Conference on ‘Alternate Revenue Streams in a Pandemic’. You can also listen to a recording of this seminar on our YouTube channel, find the link in this article.
Making a warranty claim can be a frustrating experience for a customer, and one that can have a large effect on customer satisfaction and loyalty. In this article, we examine three key processes to put in place to make sure that your customers have a positive experience when filing a claim.
Product Registration: Key Technologies Driving the Industry (Two Part Series) Part 2: The Future of Product Registration: What’s Next?
In this second part of our series on production registration, we look at emerging technologies and applications that are driving innovation in how companies can deploy and manage registrations processes.
In this first part of a two-part series, we look at the history of product registration and how technological developments over the past decade have enabled new methods for improving registration, so that it is simpler and more attractive for customers to use.
Do you know that Millenials now make up 25% of the U.S. population (77 million), outnumbering Baby Boomers, and are three times the size of Generation X with $1.3 trillion in annual buying power? They are a HUGE segment that can drive SUBSTANTIAL revenue to any organization.
If you’ve heard the term, ‘captive insurance’, and wondered what it means, this post explains the concept. If you’re a seasoned veteran who has plenty of experience with captives, you might still learn a thing or two. Everyone will learn how a captive might be right for your business.
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