by Dan Hulkower | Jul 14, 2020 | Blog, Marketing
It seems counter intuitive. Your customer has a problem with your product, and it needs to be fixed – how is this going to generate a net positive experience? There are several steps manufacturers can take to ensure the claim experience is one that instills...
by Dan Hulkower | Nov 26, 2019 | Blog, Marketing
Introduction Earlier this year, our team at After, Inc. shared the results of a research study we did on Millennials and their Attitudes towards Extended Service Contracts. That research provided insights into Millennials’ purchasing habits when it comes to Extended...
by Dan Hulkower | Dec 2, 2016 | Blog
As we work with manufacturers in a broad range of industries, one thing is common among them: claims reporting and analysis is a challenge. Many companies have reporting packages that came as part of their system or are bolt-on applications that may or may not be...
by Dan Hulkower | Jun 10, 2016 | Blog
Most manufacturers are pretty good at managing the risk associated with their limited warranties. After all, they have QA teams in place to manage product quality, years of data, and the motivation that comes with holding the liability. Most just reserve as a % of...
by Dan Hulkower | Dec 23, 2015 | Blog
The dictionary defines “sabermetrics” as the application of statistical analysis to baseball records, especially in order to evaluate and compare the performance of individual players. Henry Chadwick invented the baseball boxscore in 1859 and for more than 120 years,...
