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About Us

After, Inc. is a pioneer in the Warranty Services industry.

Who we are

Since 2005, we have helped some of the world’s top brands transform their businesses after the point of sale.

After, Inc is a pioneer in post-sale warranty marketing and analytics. Since 2005, we have helped some of the world’s top brands transform their businesses after the point of sale. Our strong expertise in post-sale services, data analytics and marketing has driven higher customer satisfaction, product reliability and revenue opportunities for the brands we work with.

Acquired by Domestic & General (D&G) in 2023, we believe that by joining together two businesses that have complementary skills and experience promises to enhance the quality and scope of services we offer.

D&G is the UK’s leading warranty provider and an international company operating across Europe. For more than 110 years, it has been a trusted provider of aftercare for domestic appliances for 16 million customers. D&G expanded into the US in September 2021, with an office in Chicago. After is headquartered in Norwalk, CT with offices in Louisville, KY and Jeffersonville, IN.

Our Warranty Services drive

  • Higher customer
    satisfaction
  • Product reliability &
    brand equity
  • Lower claims costs
  • Additional revenue &
    profit opportunities.

What We Value

  • Changing the Game
    The world is changing. Be enthusiastic about the future. Take ownership and find opportunities in an always-changing business landscape.
  • Promoting Diversity
    Avoid group think. Welcome the opinions of others. Embrace diverse backgrounds. Know that our differences make us stronger
  • Building Trusted Relationships
    Nothing happens without trust. Commit to your clients. Be honest. Deliver results. Create lasting partnerships that feel like friendships.
  • Being Data Nerds
    It’s all about data. Whether you are a statistician or a marketer, use data to extract patterns, develop hypotheses, test and iterate.
  • Never Stop Learning
    Focus on experiences, from the customer journey to self-improvement. Always strive to be the best you can be.

Our Team

  • Nathan Baldwin
    CEO
  • Dawn Taylor
    CRO
  • Scott Morrison
    EVP, Business Development
  • Paul Swenson
    EVP, Business Development
  • Dan Adelsberg
    Group Director, Analytics
  • Karen Clymer
    Group Director, Client Services
  • Patrick Scheen
    EVP, Client Strategy
  • Chris Dauk
    CTO