Warranty Administration

Bring all critical aspects of warranty administration into a single warranty system – standardizing business rules and data capture at every step.

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Our administration solutions create better customer experiences while also controlling costs through comprehensive entitlement and adjudication processes.

Industry-Leading Claims Administration Platform

Contract & Claims Administration

Our flexible, easy-to-use interface helps streamline processes.

Create, edit & cancel contracts

Streamline claims processing

Consistency for your customers

Support complex approval flows

Monitor trends and outcomes

Comprehensive Process Management

Managing Unit Repairs

We help seamlessly manage the process, while reducing administrative costs.

Management of labor and tax rates

Claims submission by servicers

Integration with servicers & dealers

Integration with ERP systems

Support process planning

Constant Monitoring and Improvement

The Industry’s Leading Analytics

We provide critical information used to manage improve your program.

Granular cost tracking

Early warning system

Fraud monitoring & prevention

Customer satisfaction metrics

Servicer performance tracking

Supplier cost recovery

20%

Lower Program Costs

40%

Faster Claims Processing

15%

Service Fraud and Over-Repair Reduction

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If you’ve heard the term, ‘captive insurance’, and wondered what it means, this post explains the concept. If you’re a seasoned veteran who has plenty of experience with captives, you might still learn a thing or two. Everyone will learn how a captive might be right for your business.

Warranty Analytics is the Key to Detecting and Preventing Dealer and Servicer Fraud

In this post, we provide a thorough analysis of the mismanagement and fraud that can occur as part of warranty claims, something that can amount to a significant cost if left unchecked. We look at how to detect irregular patterns in claims data and how these analytics can provide mechanisms to improve training and monitoring. You’ll walk away with a better understanding of how data and analytics are the key to detecting and correcting fraud.

Is it Possible for Manufacturers to Reduce Warranty Costs While Driving Field Quality?

In this post, we will discuss Early Warning Systems – what they are, how they work, and why they are becoming so vital to manufacturing organizations today.